![]() Some details of the new Contact Center aren't available yet. It can integrate chat and video into an existing website as well. The Center can be deployed with a graphical drag-and-drop IVR designer that lets administrators craft menus, greetings, and prompts. ![]() With revenue growth comes expansion, and customer service is a natural fit for a video business software. Zoom was one of the fastest business successes of the pandemic, creating $2.6 billion in revenue in 2020 for a 317% year-over-year increase. It'll have more than 100 features at launch and will cater to the agents, supervisors, and contact center administrators who all work together to address their customers' needs. ![]() Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. ![]()
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